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Customer Success

Digital Transformation Solution Design Results in ​$2.5M Savings for Global Banking Giant.​

Overview

A leading player in consumer lending and the largest financial conglomerate in Central America asked us to help them realign a workforce of 15,000 employees to prepare them for digital transformation. The challenge was to create a processes to identify behavioral strengths, communicate new requirements and connect the right people to their new digital roles, at scale, across multiple countries and within tight deadlines.

Industry

Financial Services

Implementation

24 Months

Scope

18,000 Employees

Value Driver

Ability to transition a workforce from analogue to digital delivery processes.

Introduction

A leading player in consumer lending and the largest financial conglomerate in Central America asked us to help them realign a workforce of 15,000 employees to prepare them for digital transformation. They wanted to move millions of customer from traditional banking channels into their new digital banking environment. Along with this, they wanted to transform the way they operated as a business and redefine the organisational structure to match.

Results and Conclusion

Within a 12 month timeframe, we had change managed, assessed and placed 15,000 staff in new roles, communicated and implemented a digital strategy and created a culture of valuing data to support people decisions.

Our approach helped the client to successfully realign their workforce to embrace digital transformation, creating long-term benefits for their employees and the organization as a whole.

Let's explore how our solutions align with your business needs.

Our team is committed to making things better, faster, easier, and more impactful for your business, so you can achieve success with confidence.